Personal Data Protection and GDPR
We always treat your personal information with respect and care
Whether you are our customer, use our forms, or are "just" a visitor to this site, you entrust us with your personal information. Please read carefully how we protect them and what rights you have in relation to the GDPR (General Data Protection Regulation).
Who is the data administrator?
Your personal data is administered by Projekt Terra Chula a.s., Hlavní 1069/40, 624 00, Brno, Company registration number: 059 26 165.
We run websites www.terrachula.es, www.terrachula.cz, www.terrachula.com , www.terrachula.eu, www.dumvkaribiku.cz and some other websites. We are the administrator of your personal data: we determine how the personal data will be processed, for what purpose and for how long, and we select any other processors to assist us with the data processing.
How can you contact us?
We care for our website visitors. If you have any questions or comments, please contact our customer support at firstname.lastname@example.org.
Scope of personal data and purpose of processing
We process personal information that you entrust to us for the following reason(s):
We need your email address or telephone number to provide our services. If you submit them through some of our electronic forms, we need your email address or phone number to respond.
If you order any product or service from our offer, we need your personal information (billing information) in order to comply with the legal obligations for issuing and registering tax documents.
Direct marketing via e-mail
We use your personal data (e-mail and name), sex, pages you visit on our site, what you click on in the e-mail, and when you read your e-mails most often, for the purposes of direct marketing - sending and displaying business messages. If you subscribe to any of our services (paid or free of charge), we perceive it as a legitimate interest in sending you industry newsletters, news and events. We shall do this for a maximum of 5 years after subscribing.
If you purchase any of our products or services, you as a valued customer will be receiving from us for 5 years industry newsletters, news and events based on the legitimate interest of the administrator.
In both cases, you can unsubscribe from the newsletter at any time using the "unsubscribe" button in the footer of each of our emails.
Direct marketing through Facebook advertising
When you visit our website, we express our legitimate interest to track via cookies what pages you visit on our site and then use this info for re-marketing and better targeting of advertising on Facebook for a maximum of 1 year after visiting the site. If you do not wish to see our ads on Facebook, you can opt out of seeing our ads directly on Facebook via this manual or by turning off cookies in your browser, or changing your preferences for showing ads on Advertising preferences page. The information collected by cookies does not allow us to identify your name, contact information or other personally identifiable information unless you choose to provide it to us.
Direct marketing through Facebook Messenger
If you contact our FB site through Messenger, we will ask you to agree to receive newsletters about successful online business. We will only send you these messages for a maximum of 5 years after you have given your consent. You can unsubscribe at any time by replying with the word "stop" to any such message, and you will no longer receive other messages from us on Messenger.
Advanced consent-based marketing
With your consent, we can also send you inspirational third-party offers or use your email address, for example, to re-market and target ads on Facebook. This can of course be revoked at any time using our contact details.
We retain your personal information for the duration of the limitation periods unless the law provides for a longer period of retention or we have specified otherwise in specific cases.
Disclosing Personal Data to Third Parties
Your personal data is accessible to our employees and associates who are bound by confidentiality and trained in the security of personal data processing.
We handle most processing operations ourselves and do not need third parties.
In order to provide some specific processing operations that we cannot perform on our own we use the services and applications of specialized processors and are GDPR-compliant.
These are providers of the following platforms and services:
Hosting and server service providers
- Wedos.com - Web Hosting
WEDOS Internet, as, Masarykova 1230, 373 41 Hluboká nad Vltavou, Czech Republic, CRN: 28115708
- Google Analytics - visit rate statistics
Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA
- SmartSelling - visit rate statistics
SmartSelling a.s., Netroufalky 797/5, 625 00 Brno, Czech Republic, VAT ID No.: CZ29210372
Marketing and customer support
- SmartEmailing - tool for mass mailing
SmartSelling as, Netroufalky 797/5, 625 00 Brno, Czech Republic, VAT ID No.: CZ29210372
- Smartsupp.com - Customer Support
Smartsupp, Milady Horákové 13,602 00 Brno
- ManyChat - FB messenger communication
ManyChat, INC.220 Golden Oak Dr, Portola Valley, CA, 94028, United States.
- Facebook pixel
Facebook Ireland Ltd, 4 Grand Canal Square, Dublin 2, Ireland, VAT ID No. IE9692928F
Invoicing and accounting
- FAPI – automatic invoicing
SmartSelling a.s., Netroufalky 797/5, 625 00 Brno, Czech Republic, VAT ID No.: CZ29210372
- Bc. DAVID DVOŘÁK BA (Hons) - accounting
Vážany 64, 680 01, Vážany, CRN: 76103005
In the future, we may decide to use other applications or processors to facilitate and improve processing. However, we promise you that in that case we will place at least the same security and quality requirements on our processors as we do on ourselves.
As we browse our website, we record your IP address, how long you stay on the site, which site you are coming from and if you are coming from one of our affiliate partners. We consider using cookies for measuring site traffic, affiliation, and customization of website views as our legitimate interest of a trustee, as we believe we can offer you even better services.
Who do we use to process cookies?
Security and Protection of Personal Data
We protect personal data to the maximum possible extent by means of modern technologies that correspond to the level of technological development. We protect them as if they were our own. We have taken and maintained all possible (currently known) technical and organizational measures to prevent the misuse, damage or destruction of your personal data.
Transfer of Data outside the EU
We only process data in the European Union or in countries that ensure an adequate level of protection based on the decision of the European Commission.
Your Rights in Connection with the Personal Data Protection
You have a number of rights regarding your privacy. If you would like to exercise any of these rights, please contact us by e-mail: email@example.com.
Thanks to the right of access, you can appeal to us at any time and we will show you within 30 days which your personal data is processed and why.
If something changes for you or you find your personal information out of date or incomplete, you have the right to add and change your personal information.
You may exercise the right to restrict processing if you believe we are processing your inaccurate data, believe that we are processing it illegally but do not want to delete all data, or if you object to the processing. You can limit the scope of personal data or processing purposes. (For example, by unsubscribing from a newsletter you limit the purpose of processing for sending business messages.)
If you would like to take your personal information and transfer it to someone else, we will proceed in the same way as in case of exercising the right of access - except that we will deliver the information in machine-readable form. We need at least 30 days to do it.
Right of erasure (to be forgotten)
Another right of yours is the right of erasure (to be forgotten). We don't want to forget you but if you wish you have the right to do so. In this case, we will delete all your personal data from the system as well as from the system of all sub-processors and back-ups. We need 30 days to execute the delete.
In some cases, we are bound by a legal obligation and, for example, we must keep records of issued tax documents for a period set by law. In such case, we will delete all such personal information that is not bound by another law. We will notify you by email when the deletion is complete.
Complaint to the Office for Personal Data Protection
If you feel that we do not lawfully handle your information, you have the right to contact the Office for Personal Data Protection at any time. We will be very pleased if you first inform us of this suspicion so that we can do something about it and correct any mistakes.
Unsubscribe from newsletters and business communications Based on our legitimate interest, inspiration emails, articles or products and services are sent to you as our customer. You can unsubscribe via the unsubscribe link in every email.
We would like to assure you that our employees, co-workers and processors, who will process your personal data, are obliged to maintain confidentiality about personal data and security measures, the disclosure of which would compromise the security of your personal data. Your personal information will not be disclosed to any other third party without your consent.
Thank you for your trust!!!